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| Frequently Asked Questions |
- How do you do hearing aids by mail, especially if they need to be custom-fit?
- Do you offer software that will allow me to make my own adjustments using my own computer?
- What service do you use to ship packages and what my different options?
How do you do hearing aids by mail, especially if they need to be custom-fit? (Back to Top)
Here at Lloyds, we provide custom hearing aids ranging from the full shell down to the tiniest CIC aid. We need two things to accomplish this. First, we need as complete information as possible on your hearing loss. For the more high-tech hearing aids that require computer programming, that entails your getting a copy of an audiogram (hearing test). This can be obtained locally fairly easily. Many of our customers submit these to us for recommendations and for fitting, building and programming purposes. If you cannot obtain a copy of your hearing test, we do have a free hearing test you can take on our website as well as a hearing loss questionnaire you can fill out. This will give us a very good idea of your hearing problems and has been used to fit, again, tens of thousands of hearing aids successfully.
Second, we need the impressions of your ears. We would send out to you, at no charge, all necessary materials for you to do this right in your home. It is a very safe and simple procedure. Tens of thousands of our customers have done this over the past 45 years without any problems. I'm sure you can do this as well. We send enough material for you to take two impressions of each ear, so you can practice with the first try and see how it all works. But with these two ingredients, that's what it takes to make a custom aid.
Proceeding by mail is a very proven and viable method of getting a hearing aid, and it will save you even more. But the bottom line is that when you get the aid, you will have a 45 day trial (or more if needed) so you can be sure you like everything about the aid....its fit, and its benefit for you. If you like it, you'll buy it. If not, you can certainly return it, no questions asked.
You can give us a call @ 1-800-323-4212 (M-F 8-4:30pm central time) and talk to one of our dispensers to review things as well. Many questions can be covered in a conversation and perhaps you will get a better idea of who we are and how this can all be accomplished. We will do everything possible to help you hear better.
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Do you offer software that will allow me to make my own adjustments using my own computer? (Back to Top)
Sorry but all these computer programmable hearing aids are not set up for the user to be able to program them at home with your PC. You have to have the special software from the manufacturers but mostly, you need an expensive interface "box" that connects between a computer and the hearing aid itself.
If you have a copy of a hearing test, that becomes the basis for our programming of the aids prior to shipping them out. We are very good at programming issues and can do this very successfully. If it needs any reprogramming, you would contact us and describe the problems......then send it in to us and we would make the necessary corrections. It is extremely rare where a person would ever have to send an aid in more than just one time for reprogramming work.
We will reprogram any hearing aid purchased through us for free over the lifetime of the hearing aid. If you did not purchase your hearing aid(s) from Lloyds, we will still be happy to program your instrument(s) for you for a fee of $50/aid. We can program most models from Siemens, Rexton, Audina, Phonak, Oticon, GNResound, Starkey, Microtech, Interton, Unitron, as well as others.
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What service do you use to ship packages and what my different options? (Back to Top)
We use either the US Post Office or DHL for our shipments. Please see the guide below for rates to your area:
US MAINLAND 48 STATES -- ACCESSORIES
Merchandise Total..............................Shipping Rates
$ 0.01 - 25.00 ............................................. $ 4
$ 25.01 - 50.00 ........................................... $ 5
$ 50.01 - 99.00 ........................................... $ 7
Over 99.01 ..................................... *see hearing aid & express options rates
US MAINLAND 48 STATES -- HEARING AIDS & EXPRESS OPTIONS
Service Option..............................Shipping Rates
DHL Ground ............................................. $ 9.95
USPS Priority / DHL 2nd Day...................... $ 13
DHL Next Business Day............................. $ 20
DHL Saturday Express............................... $ 25
*DHL services to street addresses only, no PO Boxes.
**Next Day & Saturday Express are not available to all areas. Please check http://www.dhl-usa.com/ for more information.
US HAWAII / ALASKA -- ACCESSORIES
Merchandise Total..............................Shipping Rates
$ 0.01 - 25.00 ............................................. $ 4
$ 25.01 - 50.00 ........................................... $ 5
$ 50.01 - 99.00 ........................................... $ 7
Over 99.01 ..................................... *see HI/AK hearing aid & express options rates
US HAWAII / ALASKA -- HEARING AIDS & EXPRESS OPTIONS
Service Option..............................Shipping Rates
USPS Priority ............................................ $ 13
DHL 2nd Day ............................................ $ 35
*DHL service to street addresses only, no PO Boxes.
**DHL Ground, Next Day & Express Saturday are not available. Please check http://www.dhl-usa.com/ for more information.
US MILITARY APO/FPO -- ACCESSORIES
Merchandise Total..............................Shipping Rates
$ 0.01 - 25.00 ............................................. $ 4
$ 25.01 - 50.00 ........................................... $ 5
$ 50.01 - 99.00 ........................................... $ 7
Over 99.01 ..................................... *see hearing aid & express options rates
US MILITARY APO/FPO -- HEARING AIDS & EXPRESS OPTIONS
Merchandise Total..............................Shipping Rates
USPS 1st Class .............................................. $ FREE (Hearing Aids Only)
USPS Priority ................................................... $ 13
*"Estimated Transit Times" must be extended due to remote deployment locations.
US TERRITORIES -- ALL PRODUCTS
Service Option..............................Shipping Rates
USPS Priority ............................................ $ 13
DHL International .................................... $ 35
*DHL services to street addresses only, no PO Boxes.
Please check http://www.dhl-usa.com/ for more information.
CANADA -- ACCESSORIES
Service Option..............................Shipping Rates
USPS International 1st Class .................... $ 9.95
USPS Global Priority.................................... $ 20
USPS Global Express ................................. $ 40
DHL International ..................................... * call/email for quote
CANADA -- HEARING AIDS
Service Option..............................Shipping Rates
USPS Global Priority.................................... $ 20
USPS Global Express ................................. $ 40
DHL International ..................................... * call/email for quote
OTHER COUNTRIES -- ALL PRODUCTS
Service Option..............................Shipping Rates
USPS Global Express ................................. $ 40
DHL International ..................................... * call/email for quote
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