|
| Shipping Questions |
- What is the shipping time?
- Do you ship overseas? I have a current audiogram, would it help if I posted that to you for an assessment of the best aid for me?
- Can you ship internationally?
- Can I order one of your products from any where in the world? Can I have my product shipped to anywhere in the world? What are my limitations?
- Do you ship to Australia?
- Why can't I see your shipping rates before I order?
- What are your shipping rates?
What is the shipping time? (Back to Top)
We keep inventory of most stock items, so if you are ordering a behind-the-ear (BTE) aid, we normally have that shipped out within 24 hours of receipt of order. Custom aids are a two-step process. We send out the impression kit materials to a person immediately whenever they order a new custom hearing aid.
As to the in-transit shipping time, a customer can request next (business) day shipping service, or 2nd (business) day service. We also use the USPS mail system, and that normally ranges from two to four (maybe five) days in the mail, dependent upon location. If a person is in a rush to receive their hearing aids or supplies, overnight or 2nd day services are the way to go.
Sincerely,
Customer Service,
LLOYDS
|
Do you ship overseas? I have a current audiogram, would it help if I posted that to you for an assessment of the best aid for me? (Back to Top)
We certainly do ship overseas....we ship to Europe, Australia, most countries in South America, most countries in Asia, and a few in Africa. Shipping options for our international clients are either US Postal Service ($35 flat rate) or a faster, more reliable service through either DHL or UPS (rates vary by country). We handle each order manually so any special requests by the customer can be addressed. Please email us with your address if you would like a shipping quote for UPS or DHL. Also, please note that import fees are imposed by most countries. This fee varies by country and by the value of the shipment. As far as we know, Australia is one country that does not impose an import fee.
In terms of sending an audiogram for recommendation, that is the best thing you can do if you have one available. You can email it to info@lloydhearingaid.com, fax it to 1-815-964-8378, or mail a copy to:
Lloyd Hearing Aid
PO Box 1645
Rockford, IL 61110 USA
If you cannot send a digital version via email, you can just copy the values down at each increment, and we can construct our own graph over here for programming needs (i.e. at 500Hz - 35dB, at 1000Hz - 40dB, at 2000Hz - 40dB, etc.). Another option is to take our free online hearing test. The results are used by us for recommendations and programming as well.
|
Can you ship internationally? (Back to Top)
Yes, we certainly can and do ship internationally. Our preferred method of shipment is US Postal Service Global Express Mail for $45. This is a flat rate for 1-pound packages to any country worldwide* (special note for Canada below). Packages that weigh less than 8-ounces will be adjusted to reflect a $35 shipping rate. We have less expensive methods available by request: Global Priority or International 1st Class Mail. Global Priority & International 1st Class Mail services are not guaranteed and are a "use at your own risk" type of service.
Please note that all packages from foreign countries are most likely subject to a customs inspection. Once packages clear customs, they are routed with a local courier service for delivery. Delivery times once a package leaves customs really depends upon the country, and can range anywhere from 2 days to 2+ weeks. Please contact us if there is an exceptional delay in the delivery of your shipment, and we will initiate an investigation with the USPS.
*Only Canadian customers may take advantage of the free US first class mail postage option (the "free" shipping method when ordering online or using code #333 over the phone) for hearing aid order totals under $400US. Anything over $400US must go by Priority or Express Mail, due to Post Office restrictions. Delivery time is about a week to 10 days. Expedited shipping (2nd day & overnight) are not available to Canada. If you need expedited shipping, USPS Global Express is available for $35-45 depending upon package weight. Estimated delivery time is 3-5 days. Please call for other available options.
Sincerely,
Customer Service, LLOYDS
Hours of Operation: Monday-Friday, 8am - 4:30pm central time
Tollfree: 1-800-323-4212
Tel: 1-815-964-4191
Fax: 1-815-964-8378
www.lloydhearingaid.com
|
Can I order one of your products from any where in the world? Can I have my product shipped to anywhere in the world? What are my limitations? (Back to Top)
Yes, you can order any of our products from anywhere in the world and for shipment to anywhere in the world. The only limitation is that payment is required in full prior to shipment, and all payments must be in US currency. We accept most major credit cards (preferred), international money orders, and Western Union (on a case by case basis only...this method is not preferred). We would also like to have a copy of an audiogram if possible, so that we can be sure (1) that the product ordered will be correct for that particular hearing loss, and (2) for programming when needed.
Our standard shipping fee for US Postal Service Global Express Mail is $45 to any country in the world. We also offer FedEx International, which is a faster and more secure method. Shipping cost for this method varies by country. Please note that delivery times also vary by country, and can take anywhere from a week to two weeks. Some countries impose an import fee on packages coming in, and this is the responsibility of the receiver. We do not pay for customs taxes.
If you are from a Spanish-speaking country, please let us know if you will require a Spanish instruction booklet. Most manufacturers have a Spanish manual that can be sent with the hearing aid. If you have any other questions or specific needs, please let us know. Thank you for your interest in Lloyds.
Sincerely,
Customer Service
Tel: 1-815-964-4191
Fax: 1-815-964-8378
www.lloydhearingaid.com
|
Do you ship to Australia? (Back to Top)
Yes, we do ship to Australia. We ship to most nations all over the world. Shipping costs are a flat rate of $35 for US Postal Service Global Express. We can also use UPS or DHL International Express, but the rate varies by country and I would need a complete address to quote you a shipping cost. USPS is the most economical choice. To Australia, you do not have to pay any import duties. If you have any questions or need further assistance, we're available M-F 8am-4:30pm central standard time. Thank you for your interest in Lloyds.
Sincerely,
Customer Service, LLOYDS
Tel: 1-815-964-4191
Fax: 1-815-964-8378
www.lloydhearingaid.com
|
Why can't I see your shipping rates before I order? (Back to Top)
You can pick and choose shipping rates in the second step of checkout process. After you enter your billing and shipping information in Step 1, you will be brought to the shipping rate selector which is Step 2. Why do we do it this way? Shipping rates all depend upon where the package is being shipped, so we need that information prior to calculating your shipping options.
|
What are your shipping rates? (Back to Top)
We use either the US Post Office or FedEx for our shipments. Please see the guide below for rates to your area:
US MAINLAND 48 STATES -- ACCESSORIES
Merchandise Total..............................Shipping Rates
$ 0.01 - 25.00 ............................................. $ 4
$ 25.01 - 50.00 ........................................... $ 5
$ 50.01 - 99.00 ........................................... $ 7
Over 99.01 ..................................... *see hearing aid & express options rates
US MAINLAND 48 STATES -- HEARING AIDS & EXPRESS OPTIONS
Service Option..............................Shipping Rates
FedEx Ground ............................................. $ 9.95
USPS Priority / FedEx 2nd Day...................... $ 13
FedEx Next Business Day............................. $ 20
FedEx Saturday Express............................... $ 25
*FedEx services to street addresses only, no PO Boxes.
**Next Day & Saturday Express are not available to all areas. Please check http://www.fedex.com/ for more information.
US HAWAII / ALASKA -- ACCESSORIES
Merchandise Total..............................Shipping Rates
$ 0.01 - 25.00 ............................................. $ 4
$ 25.01 - 50.00 ........................................... $ 5
$ 50.01 - 99.00 ........................................... $ 7
Over 99.01 ..................................... *see HI/AK hearing aid & express options rates
US HAWAII / ALASKA -- HEARING AIDS & EXPRESS OPTIONS
Service Option..............................Shipping Rates
USPS Priority ............................................ $ 13
FedEx 2nd Day ............................................ $ 35
*FedEx service to street addresses only, no PO Boxes.
**FedEx Ground, Next Day & Express Saturday are not available. Please check http://www.fedex.com/ for more information.
US MILITARY APO/FPO -- ACCESSORIES
Merchandise Total..............................Shipping Rates
$ 0.01 - 25.00 ............................................. $ 4
$ 25.01 - 50.00 ........................................... $ 5
$ 50.01 - 99.00 ........................................... $ 7
Over 99.01 ..................................... *see hearing aid & express options rates
US MILITARY APO/FPO -- HEARING AIDS & EXPRESS OPTIONS
Merchandise Total..............................Shipping Rates
USPS 1st Class .............................................. $ FREE (Hearing Aids Only)
USPS Priority ................................................... $ 13
*"Estimated Transit Times" must be extended due to remote deployment locations.
US TERRITORIES -- ALL PRODUCTS
Service Option..............................Shipping Rates
USPS Priority ............................................ $ 13
FedEx International .................................... $ 35
*FedEx services to street addresses only, no PO Boxes.
Please check http://www.fedex.com/ for more information.
CANADA -- ACCESSORIES
Service Option..............................Shipping Rates
USPS International 1st Class .................... $ 9.95
USPS Global Priority.................................... $ 25
USPS Global Express ................................. $ 45
FedEx International ..................................... * call/email for quote
CANADA -- HEARING AIDS
Service Option..............................Shipping Rates
USPS Global Priority.................................... $ 25
USPS Global Express ................................. $ 45
FedEx International ..................................... * call/email for quote
OTHER COUNTRIES -- ALL PRODUCTS
Service Option..............................Shipping Rates
USPS Global Express ................................. $ 45
FedEx International ..................................... * call/email for quote
|
|
|
